First-Time Buyer Offer! : Enjoy 10% Off Your First Purchase with Code WELCOME10

Enjoy 10% Off Your First Purchase with Code WELCOME10

FAQ

1. What is SECRETSKIN?

SecretSkin is a premium skincare brand that blends natural ingredients and advanced Korean formulations to reveal your skin’s healthiest, most radiant glow.

2. Are SECRETSKIN products suitable for all skin types?

Yes. Every formula is carefully designed to balance, protect, and nourish all skin types — even sensitive skin.

3. Are your products safe for sensitive skin?

Absolutely. Our products are dermatologically tested and crafted with gentle, non-irritating ingredients, free from parabens, alcohol, and harsh chemicals.

4. Are SECRETSKIN products cruelty-free?

Yes. We are proudly cruelty-free and firmly against animal testing. SecretSkin believes in beauty that’s kind — to your skin and to nature.

5. Where are your products made?

SecretSkin products are formulated with premium Korean ingredients and produced under strict quality standards to ensure safety, purity, and effectiveness.

6. How soon can I expect to see results?

You may begin to notice improvements in 3–4 weeks of consistent use. Results vary depending on skin type, but radiance comes with routine.

7. How should I store my skincare products?

Keep your SecretSkin products in a cool, dry place, away from direct sunlight. Always seal tightly after use to maintain their freshness and potency.

8. Do you offer samples?

Yes. We occasionally release exclusive sample sets and limited-edition discovery kits during promotional periods. Follow us on social media for updates.

9. What is your refund policy?

You may request a refund within 14 days for change-of-mind purchases, or within 30 days if a product is faulty, damaged, or not as described. Please reach out to our support team with your proof of purchase and product photos.

10. How long does shipping take?

For Malaysia, delivery usually takes 3–5 working days. International orders may take 7–14 working days, depending on the destination and customs process.

11. Do you ship internationally?

Yes. SecretSkin ships worldwide through trusted courier partners to ensure your order arrives safely and promptly.

12. Can I collaborate with or represent SECRETSKIN?

We welcome partnerships with individuals who share our passion for quality skincare. Please contact us to explore reseller or ambassador opportunities.